These terms apply to your use of the Pool Care Hua Hin website and its service enquiry features. They do not replace a written quotation or a separate service agreement.
1. Service identity
Pool Care Hua Hin is the customer-facing pool-care brand operated by LIA STAR IN THE SKY GROUP CO., LTD, Company Registration No. 0845565001008. The registered address is House No. 23/548, Soi West Railway Village, Hua Hin Subdistrict, Hua Hin District, Prachuap Khiri Khan Province, Thailand. The site provides information and an enquiry route for pool maintenance and related services in Hua Hin.
2. Website use and information
Please use the website lawfully and provide accurate information when making an enquiry. Website descriptions and examples are general information and may not describe the condition, equipment or requirements of a particular pool. Images and service descriptions are illustrative and do not promise a specific result.
3. Enquiries and quotations
Submitting a form, calling, or requesting a quote is an enquiry only. It does not by itself create a service contract, reserve a visit, or oblige either party to proceed. The operator may ask for further details or an assessment before providing a quotation. A service relationship begins only when the scope, schedule, price and applicable terms are separately agreed by the parties.
4. Recurring plans and pool scope
The website currently describes Essential (pool up to 30 m³, one scheduled weekly visit and up to four scheduled visits per month), Complete (up to 50 m³, two scheduled weekly visits and up to eight scheduled visits per month), and Villa Plus (up to 80 m³, two scheduled weekly visits and up to eight scheduled visits per month). Displayed monthly prices are indicative plan prices, not confirmation that every pool qualifies at that price. The agreed quotation controls the actual pool, included tasks, visit schedule and price.
Volume limits are plan boundaries, not measurements of your pool. Larger or unusual pools, or pools with unusual usage, equipment, water condition, access needs, or commercial/rental turnover may require an individual quotation rather than a standard plan.
5. Visits and scheduling
Visits are scheduled in coordination with the customer and are subject to the agreed service scope and practical access. Plan visit counts are maximum normal scheduled visits per month, not a promise of daily or unlimited attendance. Any additional or unplanned visit must be agreed and may be separately quoted. Rescheduling arrangements should be confirmed in the applicable quotation or service agreement; no cancellation penalty is created by these website terms.
6. Routine cleaning, water care and chemicals
Routine cleaning and water testing/balancing are limited to the tasks stated in the agreed scope. Chemicals are included only within an allowance agreed for that service. The site does not publish a fixed chemical allowance. Unusually high chemical use or chemicals above the agreed allowance are outside the base plan unless specifically agreed. Chemical choice and use depend on pool conditions and the agreed work.
7. Additional work and equipment
Unless expressly included in an agreed quotation, separately quoted work may include green pool recovery or major water correction; equipment inspection beyond the plan’s stated condition checks; equipment repair or replacement; parts; leak investigation or repair; draining/refilling; major cleanup after construction, long neglect, contamination or abnormal conditions; and work outside recurring maintenance. No additional work should be treated as included merely because it is mentioned on the website.
8. Guest-arrival preparation
Villa Plus may include guest-arrival pool preparation only according to the service scope agreed for the particular property. It does not mean unlimited extra visits or unscheduled attendance. Timing, availability, included tasks and any charge must be agreed in advance.
9. Property access and customer cooperation
The customer and operator should agree safe, timely access to the pool and relevant equipment. The customer should advise the operator about access restrictions, known hazards, pool equipment, water source or condition issues, and changes that could affect the service. The details and responsibilities for keys, staff, guests and property security must be set out in the service agreement where relevant.
10. Prices and payment
Prices shown on the website may not apply to non-standard pools or work outside a plan’s defined scope. The operator will confirm applicable charges in a quotation or service agreement. Payment method, timing, invoicing and any other payment conditions are those specifically agreed by the parties; these website terms do not establish a payment deadline or late fee.
11. Third-party services and links
The website may link to third-party platforms or use providers to deliver enquiries, analytics or communications. Their services are governed by their own terms and privacy information. The operator does not control external websites.
12. Intellectual property
Website text, branding, graphics and other material are owned by or used with permission by the relevant rights holder. You may use the site for personal evaluation and service enquiries. Reuse or commercial reproduction of site material requires permission from the rights holder, except where applicable law allows otherwise.
13. Changes and contact
These terms may be updated by publishing a revised version here. Any service already agreed remains subject to the terms of its quotation or agreement unless the parties agree otherwise. For Pool Care customer enquiries, call +66 60 003 5552 or use the enquiry form. For legal matters, contact LIA STAR IN THE SKY GROUP CO., LTD at liastarinthesky@gmail.com. Registered address: House No. 23/548, Soi West Railway Village, Hua Hin Subdistrict, Hua Hin District, Prachuap Khiri Khan Province, Thailand. Company Registration No. 0845565001008.